Open Letter on Patient Access, Welfare and Moderation Transparency | PatientsCann UK® Skip to content Open letter Patient welfare Public statement Open letter: why free patient help is being blocked on r/ukmedicalcannabis PatientsCann UK CIC is a non-profit. Our help is free, and it always will be. Yet for around four years we have watched our free patient resources be filtered, removed and then banned on the r/ukmedicalcannabis subreddit. This is our open letter. It sets out what happened, the reasons we were given, our honest answer to each one, and where you can always find us. PatientsCann UK CIC Open letter 30 July 2026 Read our free resources On this page The core issue Timeline Our directors Reasons and our answer Why it harms patients Our commitment Find us References About this letter This is an open statement of our own experience, shared to inform patients and to invite fair dialogue. It is not legal advice. In the screenshots below, moderator names have been removed, and the only accounts shown are our own team’s. The screenshots also show our former name and website, The Sanskara Platform; we now operate as PatientsCann UK CIC. Who we are PatientsCann UK CIC is a registered Community Interest Company. A CIC is a non-profit set up to serve the community, not to make money for owners. We exist to give UK medical cannabis patients free, honest information, legal guidance and support. We take no payment from patients for any of it. We are writing this letter because free, non-profit patient resources, ours and those we are linked to, keep being filtered, removed and banned on one of the busiest patient forums in the country: the r/ukmedicalcannabis subreddit. We have asked, appealed, and offered to follow every rule. Time and again we have been met with silence. Why this matters Free, not for profit Every guide, legal framework and toolkit we make is free. We take no money from patients, ever. Removed and banned Our links and crossposts were filtered, our posts held for approval, and then we were permanently banned. Appeals ignored Our requests, formal appeals and offers to talk have gone unanswered for years. The core issue Gatekeeping essential patient information UK medical cannabis is new, complex, and changing fast. Patients lean on each other, and on trusted independent guidance, to stay safe and to stay legal. When the first forum a worried patient finds removes free, non-commercial education, patients are the ones who lose out. Over the past few years we have found that resources produced by, or linked to, PatientsCann UK have been filtered and removed from r/ukmedicalcannabis. This has even included content where we were not the only author, but were simply named as a contributor or a source. At the time we operated under our former name, The Sanskara Platform, and links to that free resource site, along with crossposts linked to our work, were blocked. The pattern we have seen: free help is treated as advertising, links are quietly filtered, appeals are ignored, and the door is closed with no clear right to reply. What we have experienced A documented timeline Around 4 years agoOur links removed, our crossposts blocked Links to our free resource site were being automatically removed, and crossposts from our patient committee subreddit were disabled. When we asked why, the moderators told us the material was being treated as advertising, because our website “appears to be built by and partnered with companies and consultancies in the medical cannabis sector.” Our answer at the time was simple: the site exists to give patients resources and education, and it makes no money from those links. Moderation reply confirming our links and crossposts were being automatically filtered as “advertising”, and our response explaining the resources are free. Around 4 years agoA patient resource taken down A post explaining how to verify a patient was removed under the “no advertising” rule. In the same message, the moderator accepted that the post “does contain a patient resource”, but removed it anyway. A free patient resource removed under the “no advertising” rule, even though the moderator accepted it was a genuine patient resource. Around 4 years agoPosting rights limited to approval only After a month-long ban was lifted, we were told we were not banned. In practice, every post and comment we made would be held back and would only appear if a moderator approved it first. Told we were “not banned”, but that every post and comment would have to wait for a moderator to approve it. Around 3 years agoWe tried again, in good faith We reached out again, calmly, hoping to reach “a mature conclusion” about the block on our resources. We explained that patients ask the same questions every day, questions our free guides already answer, and asked to talk it through so we could move forward together. Our good-faith request to reopen the conversation and find a fair way forward for the community. Around 3 years agoA permanent ban, and a question turned back on us We were then permanently banned from taking part in r/ukmedicalcannabis. When we asked for a clear reason, and suggested an independent review of the decision, the reply did not answer the point. Instead it turned the question back on us, saying that if anything needed investigating, it was our “backing and investors.” The permanent ban notice, and the exchange that followed when we asked for reasons and an independent review. This year, MarchA fresh request for review, met with silence Most recently, in March, we sent a calm, respectful request to revisit the ban. We explained that we were never given a clear or definitive reason, and that we simply wanted the chance to put it right. As with our earlier appeals, we received no meaningful reply. Our most recent request for review, sent in good faith and, once again, left unanswered. Not one account This reached others. The messages above are from our Managing Director. But
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