Zerenia Clinics UK recently marked its first anniversary, having helped over 500 patients to access potentially life-changing cannabis medicine.
At the end of November, Zerenia Clinics UK celebrated its first year of operation in the UK.
In its initial year, Zerenia Clinics UK is proud to have treated over 500 patients whilst maintaining a five-star rating on google.
Patient care is at the heart of everything the clinic does, and in order to give the patients exactly what they need the key is to listen.
Recently Zerenia Clinics UK conducted a patient satisfaction survey amongst 75 of their active patients, the results were outstanding:
- 74.36% of patients rated their service as excellent.
- 84% of patients would recommend them to a friend or family member.
- 96% of patients agree that they find it easy to get through to us via phone or email.
- 100% of patients agree that their quality of life has improved from being prescribed medical cannabis.
Daniel Jefkins, who has been a patient at Zerenia Clinics UK since day one, commented: “I’ve been a patient with Zerenia for a year now and their level of customer service has not dropped. All staff go above and beyond to help me in any way they can. Very rarely in this day and age do I receive a level of customer service that makes me take time out of my day to reach out and thank their CEO for their performance.
“I’d like to give a special mention to Emily, the clinic manager. She’s been there since I started my journey into medical cannabis to help my issue. She’s a saint and I would have her working for myself any day.”
Whilst Zerenia Clinics UK is aware that the medical cannabis system in the UK leaves a lot to be desired, given recent supply and quality issues that have plagued the industry, it continues to strive for excellence in areas that are within their control.
At the start of the cost-of-living crisis, Zerenia Clinics UK was happy to lower pricing to help ensure that this life-changing medicine was as available as possible. It offered reduced consultation fees for anyone who wished to join the clinic from another clinic and had multiple discount schemes with several medication producers.
It is also actively employing new patient care coordinators to help provide the same high level of customer service with an influx of new patients.
Outside of patient-focused outreach and discounts, Zerenia Clinics UK is trying to change the landscape of medical cannabis in the UK through research, recently publishing articles in conjunction with Drug Science linked to the safety and efficacy of medical cannabis.
It has also launched a new learning platform through Khiron Academy to help prescribers in the UK gain the knowledge and confidence to be able to prescribe cannabis-based medicinal products (CBMP´s).
Zerenia
Clinics UK is committed to increasing the accessibility of medical cannabis in every region in which they operate. New Patients are offered FREE eligibility assessments, while existing cannabis patients have the option to try them out at a 50% discount.
Visit zereniaclinic.co.uk to contact one of its patient care coordinators today to find out if therapy with medical cannabis is an option for you. For more information contact a member of the team. Call: 0204 515 0797 Email: [email protected]
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